Benchmarking in specific projects

Focusing on the topics of the industry

Our projects

Over 800 national operators in drinking water and wastewater services as well as European operators from Belgium, Poland, Switzerland and Austria participate in our benchmarking projects. We assemble our groups regionally, nationally, internationally or as required. Since the mid-1990s we have been developing targeted benchmarking projects together with the industry in the German speaking region.

Water supply and dams

aquabench currently offers the following benchmarking products for suppliers of drinking water. 

Benchmarking at utility level

Benchmarking at process level

We will be glad to send you further information, or you can participate individually in a "check“.

Wastewater disposal

aquabench currently offers the following benchmarking projects for wastewater service operators:

Benchmarking at utility level

Benchmarking at process level

We will be glad to send you further information, or you can participate individually in a "check“.

German state-wide water / wastewater projects

There has been an entry into benchmarking in various German state-wide performance indicator projects since 2005.

Through a simple comparison of core performance indicators, the company should be able to make an initial voluntary performance assessment in comparison with the other companies and obtain initial pointers towards improvement potentials. 

aquabench is currently participating in the following initiatives for German state-wide benchmarking projects:

Comparison of wastewater performance indicators in Baden-Württemberg

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In a common initiative, the Cities Council, the Communities Council and the DWA State Association of Baden-Württemberg have been offering a benchmarking project for all wastewater disposal companies in Baden-Württemberg since 2007. The project consistently pursues the goals formulated in the German Water Resources Management Association's declaration. All wastewater disposal companies in Baden-Württemberg – and in particular the smaller and mid-size communities – are given the option of participating in an anonymised performance indicator comparison on a voluntary basis.
Contact: Dr. Kay Möller

For more information: Comparison of wastewater performance indicators in Baden-Württemberg

Wastewater benchmarking in Bavaria

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The wastewater benchmarking project for Bavaria has been on offer since 2007. The Bavarian Communities Council, the Bavarian Cities Council, the DWA State Association for Bavaria and the State Ministry of the Environment and Health recommend that all wastewater disposers – in particular the smaller and mid-sized communities too – take part in the project. Participation is possible for operators of wastewater treatment plants and/or the sewer network. The project itself.
Contact: Dr. Kay Möller

For more information: Wastewater benchmarking in Bavaria

Water and wastewater benchmarking in Hessen

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The state-wide water and wastewater benchmarking in Hessen is currently in abeyance. However, so that interested Hessian utilities can still get the opportunity to take part firstly in a benchmarking for performance assessment and further operational optimisation and secondly in the price and fee transparency, there is an exclusive possibility to join the benchmarking initiative in Rhineland-Palatinate, since a nationwide standardised methodology developed by aquabench GmbH is used there.
Contact: Marius Wilke

Wastewater benchmarking in Northern Germany

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In co-operation with the Association of the Deutsche Vereinigung für Wasserwirtschaft, Abwasser und Abfall e.V. (DWA) [German Water Resources Management, Wastewater and Waste Association], aquabench has been carrying out benchmarking comparisons in Northern Germany in a 2-year cycle since 2008.
Contact: Dr. Torsten Franz

For more information: Wastewater benchmarking in Northern Germany

Water and wastewater benchmarking in North Rhine-Westphalia

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Comparable to the initiatives in other German states, a benchmarking has also been offered in North Rhine-Westphalia – both for wastewater disposal and the supply of water – since the data collection year 2006 in a so-called state project. The last survey for the wastewater segment took place in the survey year 2010. Unlike in other German states the state-wide project has been suspended since then. As a replacement or a continuation of the initiatives mentioned above, aquabench GmbH offers an individual benchmarking for both the wastewater and water supply operators.
Contact: Marius Wilke

For more information: Water and wastewater benchmarking in North Rhine-Westphalia

Water resources management benchmarking in Rhineland-Palatinate

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The benchmarking initiative supports all drinking water and wastewater utilities in Rhineland-Palatinate in their efforts to perform the tasks of general public water services which they have been assigned profitably, sustainably and safely. aquabench has been co-operating with the Ministry of the Environment and Forestry, the major water resources management associations and the communal central associations in the fulfilment of these goals since 2005.
Contact: Daniel Zipperer

For more information: Water resources management benchmarking in Rhineland-Palatinate

Comparison of the drinking water supply performance in Saarland

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The comparison of the drinking water supply performance in Saarland is being carried out after a long pause for a second time by aquabench with the survey year 2014 under the project sponsorship of the VEWSaar and the VKU State Group for Saarland and also includes a survey of the State Cartel Authority, which is taking place in parallel.
Contact: Marius Wilke

For more information: Comparison of the drinking water supply performance in Saarland

Wastewater benchmarking in Saxony

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In co-operation with the Saxonian/Thuringian State Association of the Deutsche Vereinigung für Wasserwirtschaft, Abwasser und Abfall e.V. (DWA) [German Water Resources Management, Wastewater and Waste Association], a benchmarking was carried out in the Federal State of Saxony in the years 2010/2011. Unlike in other German states the state-wide project has been suspended since then. aquabench offers an individual benchmarking as a continuation.
Contact: Dr. Torsten Franz

For more information: Wastewater benchmarking in Saxony

Drinking water performance indicator comparison in Schleswig-Holstein

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The drinking water performance indicator comparison in Schleswig-Holstein is entering the third round. In the first two project rounds a total of 20 utilities decided to take part in the voluntary drinking water performance indicator comparison in Schleswig-Holstein.
Contact: Dr. Kay Möller

For more information: Drinking water performance indicator comparison in Schleswig-Holstein

International projects

Our experiences, our instruments and our software can also be applied beyond national borders and outside of the water supply and wastewater disposal industry. 

We are partners of development co-operation organisations and of national trade associations in Europe or in the Arabian region. We provide support for performance indicator development, provide our software in other languages, assist with application and train managerial staf

Revision of the benchmarking system of a national regulator in South America

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Client
World Bank

Duration
2015 - 2016

Goals / methods / results
Effective working with performance indicators also concerns national regulators in the water industry. In a project for the World Bank, aquabench analysed the system of a South American regulator and, based on experience from benchmarking in Germany, developed elements of a complete benchmarking cycle for future practice.

Team
Filip Bertzbach

Contact: Filip Bertzbach

Performance indicators for water supply and wastewater disposal in financial co-operation

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Client
KfW Development Bank (aquabench as a subcontractor of Emscher Wassertechnik GmbH)

Duration
May 2015 - December 2016

Goals / methods / results
Creation of a study for the intensification of the sector-specific further training in the KfW Development Bank with the main points:

  • Elaboration of well-founded proposals for performance indicators that are at least necessary from the point of view of technical and development policy in order to be able to reliably evaluate the economic and financial performance of supply and disposal companies
  • Illustration of the calculation methodology for the performance indicators
  • Assistance with the implementation

Team
Daniel Zipperer, Peter Graf, Emscher Wassertechnik GmbH

Contact: Peter Graf

Regional benchmarking programme of the Arab Countries Water Utility Association

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Client
Arab Countries Water Utility Association (ACWUA), Amman, Jordan

Duration
2014 - 2016

Goals / methods / results
aquabench was supporting the Arabian association (ACWUA) in carrying out a benchmarking in water resources and wastewater disposal management and providing the aquabench online software.

Team
Daniel Zipperer, Martina Graeser, Filip Bertzbach

Contact: Daniel Zipperer

Development and application of energy performance indicators in the Arabian region

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Client
Arab Countries Water Utility Association (ACWUA), Gesellschaft für internationale Zusammenarbeit (GIZ) [German International Co-operation Society]

Duration
May 2014 - December 2015

Goals / methods / results
GIZ GmbH's programme of dialogue and further training supports the implementation of reform processes in the water sector in the MENA region and in doing so supports the Arab Countries Water Utility Association (ACWUA) amongst others. The energy efficiency optimisation of the member countries is supported both with the help of a guideline and with the initiation of targeted benchmarking in this area. 

aquabench's task – together with energy experts from the region – was to develop relevant energy performance indicators (based on experience from German water industry), to check the applicability and data availability and to describe these performance indicators in an energy analysis guideline as well as to apply them in a regional benchmarking.

Integration into the guidelines was completed in 2014. Application in the regional benchmarking project of the Arab Countries Water Utility Association (ACWUA) was subsequently supported by aquabench.

Team
Daniel Zipperer, Filip Bertzbach

Contact: Daniel Zipperer

Business Plan Study – Aquarating

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Client
International Water Association (IWA), Den Haag

Partners
CD Consultancy, Amsterdam and Timpoc Consultants, Den Haag

Duration
November 2012 - December 2013

Goals / methods / results
Creation of a study on the backgrounds, market situation and strategic options for the rating instrument of the International Water Association (IWA)

Team
Filip Bertzbach, Peter Graf

Support for the French communal association FNCCR

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Client
FEDERATION NATIONALE DES COLlECTIVITES CONCEDANTES ET REGIES (FNCCR), Paris

Duration
since 2012

Goals / methods / results
aquabench is supporting the French association of public communal companies (FNCCR) in the execution of benchmarkings projects and providing the aquabench online software.

Team
Martina Graeser, Dr. Torsten Franz, Filip Bertzbach

Contact: Martina Graeser

Managerial staffs and expert training for the Gesellschaft für Internationale Zusammenarbeit (GIZ) [German International Co-operation Society]

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Client
Gesellschaft für internationale Zusammenarbeit (GIZ) [German International Co-operation Society]

Duration
10 training courses since 2010 

Goals / methods / results
GIZ’ programme of dialogue and further training supports the implementation of reform processes in the global water sector. Experts from the MENA region from East Africa and the Congo were trained accordingly by aquabench in the use of performance indicators and benchmarking. The regional systems were used thereby and their strengths and weaknesses identified. Training usually consists of 30% theoretical input and 70% practical exercises

Team
Daniel Zipperer, Pamela Raehmel, Filip Bertzbach

Contact: Daniel Zipperer